Job Purpose

The Head of Landside Operations at DACO will oversee and manage all aspects of terminal operations, curbside operations, and customer service within the landside operations division. The role involves ensuring the seamless flow of passengers, maintaining high service standards, and fostering a safe, efficient, and customer-friendly environment. This position will lead a diverse team, coordinate with various stakeholders, and drive continuous improvements in operational processes and customer experience.

Position Accountability Description

Strategic Leadership:
1. Develop and implement strategic plans for landside operations, aligning with the overall vision and objectives of DACO.
2. Drive strategic initiatives to enhance passenger experience and operational efficiency.
3. Plan and establish key performance indicators (KPIs) to monitor and evaluate the effectiveness of landside operations, ensuring alignment with strategic goals.

Operational Excellence:
4. Oversee and manage terminal and curbside operations including passenger flows, terminal services, ground transportation, parking, curbside management, ensuring smooth and efficient day to day operations.
5. Ensure all Landside Operations adhere to safety, security and regulatory standards, implementing necessary measures and protocols to minimize the risk.
6. Track and analyze key performance indicators related to Landside Operations, implementing corrective actions when necessary to achieve operational goals.
7. Lead the response to any operational disruptions, emergencies or incidents affecting landside areas.
8. Manage staff and resources effectively, ensuring optimal allocation to meet operational needs and improve efficiency.
9. Manage and oversee contracts with third party vendors and service providers ensuring compliance with terms and conditions, SLAs and performance standards.
10. Ensure the functionality and performance of facilities, equipment, and systems, coordinating with maintenance for timely repairs and improvements.

Stakeholder Management:
11. Engage with airlines, ground handling agents (GHAs), and other stakeholders to ensure high levels of service quality and compliance with airport baggage acceptance policies.
12. Build and maintain strong relationships with key stakeholders to facilitate smooth operations and address any operational challenges collaboratively.
13. Represent DACO in meetings with regulatory bodies, industry groups, and other external entities as required.

Position Accountability Description

Team Leadership and Development:
14. Lead, mentor, and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
15. Set clear performance expectations and provide regular feedback and support to team members.
16. Implement training programs to enhance the skills and knowledge of the landside operations team.

Financial Management:
17. Develop and manage the landside operations budget, ensuring efficient resource use and adherence to financial targets.
18. Identify and implement cost-saving opportunities without compromising safety and service quality.
19. Oversee financial performance and reporting, providing insights and recommendations to senior leadership.

Risk Management and Compliance:
20. Ensure compliance with all relevant aviation regulations, safety standards, and organizational policies.
21. Develop and implement risk management strategies to mitigate operational risks and ensure business continuity. 22. Lead audits and inspections, ensuring timely resolution of any findings and continuous improvement in safety and compliance.

Innovation and Continuous Improvement:
23. Drive innovation in landside operations by adopting new technologies and best practices.
24. Lead continuous improvement initiatives to enhance operational efficiency, safety, and service delivery.
25. Monitor industry trends and developments to identify opportunities for innovation and competitive advantage.

Minimum Job Requirements

Competencies